Information collected on our website is stored in the United States; therefore, your information may become subject to United States law. By using our website, you consent to the transfer of your data overseas and across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. The laws governing data in your home country may differ from those in the countries to which data is transferred. By accessing and using our website, you consent to the transfer of your data in this manner.
Scope of this Private Policy. This policy applies to information we collect or use on website owned or controlled by SANO Nutrition LLC or its affiliates (“SANO” or "SANOsphere"). This policy applies to all of the services offered by SANO and its affiliates, including services SANO provides on mobile devices.
Technology. Cookies are small text files stored on a user’s computer for record-keeping purposes. Session cookies are used to make it easier for you to navigate on websites. A session ID cookie expires when you close your browser. Persistent cookies are used to run our technology as they enable us to track and target the interests of our users to enhance the experience on our websites. Persistent cookies remain on your hard drive for an extended period of time. You can remove persistent cookies by following the directions provided in your internet browser’s ‘help’ file.
Pixel tags is a type of technology placed on a website or within the body of an e-mail for the purpose of tracking activity on websites, or when e-mails are opened or accessed, and is often used in combination with cookies.
To serve you our personalized advertisements and provide a seamless online experience, we may link your identifiers on the different environments you are using. At no point do we collect identifying personal data, such as your name or address, to operate the linking.
Information Collected. SANO collects information to provide better services to our valued users. We collect information in the following ways:
Information you provide us. As an example, SANO collects personal information when you create an account with us; when you place an order; when you enter promotions, such as your name, email address, birth date, gender, and ZIP code; and when you use our online services.
Information we get from your use of our services. We collect information about the services that you use and how you use them, such as information about how you use our sites and mobile applications, visit a website that uses our advertising services, view or interact with our ads and content, and information about your computer or mobile device. This information may include: device information, log information, IP address, cookies, location information, user services, e-mail communication, and social media.
Information Usage. We collect personal information that includes product and service fulfillment, marketing purposes, internal business operations and legal compliance.
Information Shared. We do not share personal information with companies, organizations, and individuals outside of SANO unless one of the following circumstances applies: with your consent, external processing, service providers or legal compliance.
If SANO undergoes a merger, corporate reorganization, acquisition, or asset sale, your personal data may be shared. If you do not want us to share your personal data in these manners, please do not provide it to us.
Please note that SANO may be required to release an individual’s personal information in response to lawful requests by public authorities in order to meet national security and/or law enforcement requirements.
Updating and Accessing Personal Information. SANO acknowledges the individual’s right to access their personal data. Whenever you use our services, we aim to provide you with access to your personal information. When updating your personal information, we may ask you to verify your identity before we can act on your request. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, risk the privacy of others, or would be extremely impractical).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete, or irrelevant you can ask to have the information corrected or removed. To access or update your personal information e-mail email@example.com with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.
E-mail Opt-out. We communicate with users who subscribe to our services on a regular basis via e-mail. We may use your e-mail address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional.
However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us, such as emails or updates from us regarding new services and products offered on our website. The opt-out choice may be exercised by checking unchecking the appropriate box if such checkbox is available at the points where personal data is collected or by contacting us. We will process your unsubscribe request as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the “unsubscribe” link within the text of the email.
Information Protected. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We maintain security methods that provide administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information, we use industry standard methods to protect that information. However, no e-commerce solution, website, database, or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
“Phishing” is an email scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking for your personal information, do not respond. We take email security very seriously and will never request your password, username, credit card information, or other personal information through e-mail.
We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 13. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian e-mail firstname.lastname@example.org.
E-Commerce Platform. Our e-commerce store is hosted by Shopify Inc. They provide SANOsphere with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store all of your data behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at:
SANO Nutrition LLC
110 E 25th Street
New York, NY 10010
Last Edited on: August 1, 2017